| Breitling Men's A1335611/C645 Chronomat Evolution 744 Automatic Watch |  | Brand: Breitling
Category: Watch
This item is no longer available
Rating:  reviews
Sales Rank: 36,048
Band Material: stainless-steel
Bezel Material: stainless-steel
Case Diameter: 44
Case Material: stainless-steel
Case Thickness: 17
Clasp: fold-over-clasp-with-safety
Dial Color: blue
Dial Window Material Type: scratch-resistant-sapphire
Watch Movement Type: automatic-self-wind
Water Resistance Depth: 984
Shipping Weight (lbs): 3
Dimensions (in): 16 x 13 x 11.5
tachometer
MPN: A1335611/C645
Model: BREITLING-A1335611/C645
ASIN: B000QYDP70
| |
| Features:
| • | Quality Automatic movement; Functions without a battery; Powers automatically with the movement of your arm | | • | Scratch-resistant-sapphire crystal | | • | Case diameter: 44 mm | | • | Stainless-steel case; Blue dial; Date function; Chronograph functions | | • | Water-resistant to 984 feet (300 M) |
| |
| Customer Reviews:
UNAUTHENTIC BREITLING CHRONOMAT EVOLUTION EXPERIENCE April 3, 2010
A. Shuster
3 out of 3 found this review helpful
I purchased a brand new Breitling Chronomat Evolution directly from Amazon.com (NOT a reseller - Directly from Amazon.com). I did have my suspicions about purchasing a Breitling from Amazon.com since they are Not and Authorized Breitling Dealer, however I figured that being Amazon.com and having a 100% guarantee on the authenticity of the watch I should not have any problems and would save a couple to a few hundred dollars off the AD price.
The watch came and it was beautiful - except it did not have the regular protective plastic around the watch itself and the bracelet which is how I have seen these watches come in at the AD stores. So I called Amazon.com to inquire about this and was told that since every watch is thoroughly inspected by certified watch professionals, they must have taken the protective plastic off while inspecting the watch. This made no sense to me however I trusted Amazon.com and simply carried on still admiring my watch.
The next morning I noticed that my watch stopped working. I wound it up and wore it on my wrist to try and activate the self winding movement - and nothing. I decided to check and see if the Chronomat still worked and when I went to unscrew the protective pusher pin to activate the Chronomat, it completely came off.
Panicked - expecting that since Breitling watches go through such scrutiny first by Breitling and then as I was explained by Amazon.com cust service, I was sure that this watch would work for years without any problems - I contacted customer service.
Having reached what sounded like an Indian call center, I was told how sorry they were numerous times and that they will have to send an email to the Jewelry Department AND THAT I SHOULD WHAIT FOR 2-3 Business Days to receive a response. I asked if I could contact the Jewelry Dept. myself and was told - sorry no.
Three business days later I had no response so I called again. Having spoken to another Indian-sounding rep, I was told the exact same thing - we are so sorry for your trouble and that no-one contacted you from the Jewelry Dept. - the rep said that he will personally make sure that someone gets back with me in another 2-3 business days. At this point I was so ticked off words could not explain. Here I had a $4K+ watch and it stopped working within 24 hours after being delivered to me.
Waiting on a reply from the Jewelry Dept., I noticed that I was contacted by the Amazon.com Concierge Dept. prompting me via email to contact them if I had any questions and thanking me for my purchase. I imagine that due to the large monetary sum used to purchase the watch was the reason why someone from the Concierge Dept. was assigned to me - and thank Goodness!
I was able to speak to a domestic (American employee) who explained to me that there were just 3 people in the Amazon Concierge Dept. assigned to certain clients. The person assigned to me was named James. He explained that I had two choices - to send the watch back or to send it to Amazon.com's Authorized Jeweler - Stanford Jewelers for repairs.
Since I really wanted to keep the watch, I contacted Stanford Jewelers and shipped the watch over to them (insured and on my own dime) asking Mr. Stanford himself (who was very kind and helpful over the phone) to try and determine what was wrong with the watch ASAP since if it was something severe I would still be within my 30 - day return timeframe.
Two days later (after Mr. Stanford had received the watch he contacted me on the same day) I received a call from Mr. Stanford. He told me that he had bad news and that the watch was UNAUTHENTIC. He stated that everything from the Breitling Pilot Bracelet to the mechanism itself was a good Asian copy. Mind you that Stanford Jewelers are an Authorized AMAZON.COM Jeweler who has been in business for over 60 years so they know what they are talking about.
Mr. Stanford wrote up an invoice for me which stated "Watch determined to be unauthentic - not covered by warranty - will not be repaired."
When I contacted the Concierge (James) he was very skeptical stating that Amazon.com does not deal with Fake or Unauthentic watches, etc. This of course made me very angry as I had spoken with Stanford Jewelers twice and both times they confirmed that all this watch needed was a good look by a properly trained eye to determine that it is a Fake.
For the next 2 wks with the help of James I was able to make the return and get back a Gift Certificate which I purchased for $2,500 in order to make the payment on the watch. WHY DID I HAVE TO PURCHASE THE GIFT CERTIFICATE YOU MAY ASK? Because this watch was eligible for Free Financing from Amazon.com IF you applied for their Amazon.com store card, however with a very good credit score I was allowed a balance not even close to the purchase price and was told by Cust Service (offshore center) that All I had to do is purchase a Gift Certificate and use it along with my new Amazon.com Store Card to make the purchase and that the balance from the Store Card would remain interest free for the set period of time as described. WHY NOT USE ANOTHER CARD ALONG WITH THE AMAZON.com STORE CARD YOU MAY ASK? - Because IT IS NOT ALLOWED...LOL - Funny because it's so sad and true. YOU CAN ACTUALLY DO SOME ONLINE RESEARCH AND EASILY FIND COMPLAINTS of people with fantastic credit scores receiving $500-$1,500 on their Amazon.com Store Card balances and when they call into cust service to request a balance increase, they are told the same thing as I was - Sorry, we cannot issue Any balance increases for the next 6 months - but if you want to make the purchase now, YOU CAN BUY OUR GIFT CERTIFICATE. I only uncovered this After the Fact - should have done more research.
I should have also done more research on the Gift Certificate which turned out to be UNREFUNDABLE! NOTHING was mentioned by Cust Serv in fact when I asked - what if I have to make a return, will I be stuck with a $2,500 Gift Certificate for Amazon.com? I was told specifically - no, during the return you would simply indicate that you would like to apply the Gift Card balance to one of the cards on your account with Amazon.com.
HOW DID I GET THE GIFT CARD REFUNDED BACK TO THE CARD I USED TO PURCHASE IT? With the help of Amazon.com Concierge. Which by the way I would never have any contact with unless my purchase was as expensive as it was (Over $4K). James was able to after a few days get me the balance back.
What is the moral of my story? You decide! I ended up going to a Breitling AD after this horribly stressful experience and only paying $100 more than what I paid here (after calling all AD's in my area and asking for deals they had below retail, then after coming upon the lowest price (there was a big difference between the AD's), I called each of the other higher priced AD's back and bargained until I received another lower price and then I called again until I found the lowest price for the watch I wanted).
BTW: Once I had the real thing on my wrist I could tell the different right away. From the screws in the bracelet to the date font, to the way the watch sounded when it was being wound up, all was completely different and the pushpins and crown felt much more sturdy and solid where the watch I received from Amazon.com felt much flimsier.
AFTER ALL OF THIS, I received an email from Amazon.com (signed simply by William - no last name - no contact email - no phone #) stating that for my troubles (which they call sending me a Fake 4-thousand dollar watch (almost 6K retail) - THANK GOODNESS THAT IT ACTUALLY BROKE BEFORE I COULD PROUDLY WEAR IT FOR YEARS and THEN DETERMINE DURING MAINTENANCE OR AN OVERHAUL THAT IT WAS A FAKE!)) I would be receiving a complementary Amazon.com Gift Certificate for $250 to help keep me as an Amazon.com customer and that I would receive it no later than March 20h.
Here I am and it's April 3rd and NO Complimentary Gift Certificate. So what did I do now that the Concierge Dept. is off the case after having been very helpful? I called cust service and got the offshore center again. And what did they tell me? That they will need to send an email to the Gift Card Dept. and that I would be receiving a reply in 2 - 3 business days. I was furious and asked to speak to their manager who assured me many times that he would Personally make sure that someone contacts me within 2 - 3 business days. I have an email from him directly relaying this info as well.
Business day 3 was yesterday and still no response!
I will not let this go and will continue to call Amazon.com until I get answers on this COMPLEMENTARY GIFT (which I feel I deserve considering the circumstances). I only feel sad for those who go through the same thing and don't have the Concierge Dept. to help.
I hope that this review is read by and helps many of you make your purchasing decision whether it is an expensive Breitling watch or something else.
Alex
| |
|
|
TheBreitling.com is one of the largest independently owned watch retailers. TheBreitling.com is not affiliated with Breitling INC. | |
